If you have any questions regarding the Alice Melvin Online Shop, its products or an order that you have placed please email [email protected].
I accept all purchases by credit card, debit card or bank account via PayPal through this website. Paypal is the global leader in online payments, is a safe, secure way to purchase items over the internet.
All orders will be mailed using Royal Mail. All orders will be shipped within seven days. An email confirmation will be sent when your order has been shipped. If you require an item urgently please email [email protected].
Postage and Packing Rates
Postage and packing rates are dependent upon the size, weight and destination of the order. Please note that international deliveries may incur additional import and customs charges, these are to be paid by the customer.
In the event that goods are lost or damaged in transit then please contact [email protected] or +44 (0)7815 074 544 to arrange a refund or exchange.
If for any reason you are not entirely happy with your order please notify me within 7 days of the delivery confirmation of your order. I will repay you the value of the goods (excluding delivery costs) within 7 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods.
Before returning an item please email [email protected] outlining why you are returning the goods. All returned items will need to be unused and in resale mint condition to be eligible for a full refund.